Policies
& Terms
Policies
& Terms
- Delivery fees are applied based on each region according to the shipping rates provided by the delivery partner.
- Payment is collected directly upon delivery after order confirmation.
- The company collects necessary information to process orders and provide customer support, including:
- Full name
- Address
- Phone number
- Email address
- Returns or exchanges are available for products that are defective, damaged, or do not match the confirmed order.
- The estimated delivery time will be informed by J&T delivery staff.
- Customers may arrange a suitable delivery time with the delivery team.
- Confirm delivery with the shipping provider.
- Check product details before signing and payment.
- Refuse incorrect orders if necessary.
- Additional shipping fees may apply for non-product-related refusals.
- Contact Customer Support for assistance.
1. Cash on Delivery (COD)
1. Return & Exchange Conditions
- Customers should contact the Customer Support team for assistance with return or exchange requests.
- All return and exchange requests will be processed according to the company’s policies and regulations.
2. Return & Exchange Process
1. Customer Information Collection
- Product information, quantity, and delivery details
2. Purpose of Information Use
- Customer information is used internally by the company for the following purposes:
- Providing customer support.
- Processing orders and delivering services.
- Providing information about new products, services, or related programs (when customers subscribe to receive notifications).
- Managing customer accounts and confirming payment transactions
3. Commitment to Information Security
- The company commits not to sell, share, or exchange customers’ personal information with any third party.
- Customer information is only used for service delivery and customer care purposes.
4. Information
Storage Period
- Customer personal information is securely stored within the company’s system.
- The company will delete customer information upon receiving an official request from the customer.